Refund policy

You get a full refund of any plan (Signature, Complete or Concierge) if you ask within 14 days of purchase. No questions asked, and no other conditions.

After a full refund, your wedding goes back to the plan it had before that purchase.

If you moved up to a higher plan, you get the amount you paid for the upgrade back in full if you ask within 14 days of the upgrade, again with no questions asked.

Unused SMS credits are refundable if you ask within 14 days of buying them. Credits that have already been used are not refundable.

If a fault on our side stops your invitation from working and we cannot fix it within a reasonable time, we refund your plan in full, at any time.

Email hello@vowandkin.com from the email address of your Vow&Kin account and tell us the name of your wedding.

We refund to the original payment method, in the original currency, through Stripe. The money usually arrives within 5 to 10 business days, depending on your bank.

This guarantee is voluntary and comes on top of your statutory rights. It does not limit them, for example your rights if a digital service is faulty.

At checkout you ask us to unlock your plan immediately and confirm this statement, which ends the statutory right of withdrawal once the plan is unlocked:

The guarantee on this page applies all the same. The full withdrawal information is in our Terms of service.